If we’ve towed your vehicle to our shop by order of the Connecticut State Police (CSP) or the Naugatuck Police Department (NPD), there are a few things you’ll need to bring with you when you pick up your vehicle so that we can release it to you. Until you’re able to pick up your car, we’ll be keeping your vehicle safe and sound at the shop with our trustworthy team of professionals.
In order for us to release the vehicle to you, the registered owner will need to present several documents to our team. When you come to pick up your vehicle, be sure to bring with you:
In addition, the vehicle must be safe for the road and any municipality holds (DUI) must have expired. If any of these requirements can’t be met, keep reading to learn what other measures will need to be taken.
If your vehicle was in an accident and has been deemed unsafe for the road, we are unable to release the vehicle directly to you to drive by state law. The vehicle must be towed out of the storage facility, and can only be released to insured towing companies with registered orange wrecker plates. The owner of the vehicle must be present with their driver’s license and proof of ownership at the time of towing.
If the vehicle that has been towed to our shop is unregistered, you have two options. You can either have the vehicle towed, and we can assist in making arrangements for that, or you can register and insure the vehicle before pickup to avoid the need for towing.
If you’re going to get the vehicle towed, you will need to bring:
If you’re going to register and insure the vehicle before pickup, you will need to provide the following when you come to our shop:
You can still pick up a towed vehicle if you are not the registered owner, but you will need to bring several additional items with you in order to pick it up. In this scenario, you must have:
Remember if the vehicle is not registered, it will need to be towed.
In addition to the towing fee, storage fees apply until the vehicle is retrieved. All municipal towing-related fees are set by the state of Connecticut. Please be prepared to pay these fees when picking up your vehicle. The charges listed below are set by law with the DMV for most commercial passenger vehicles:
The team at Ogden Body Shop knows that having your car towed can be inconvenient and stressful, and we’re happy to help make the process as smooth as possible. If your vehicle is in need of repair, we can take on that task for you as well and get you and your vehicle back on the road safely. With years of experience, an A+ rating with the Better Business Bureau, and I-Car Platinum Certified employees, we know you’ll be satisfied with our service. Contact our team today with any questions you may have about your towed vehicle.
The repair process is directly correlated to the success of the service at the end of the project. If a technician is not willing to put in the time to be thorough, the vehicle will be serviced quick but not safe or done to standard. This likely means you will soon need the vehicle serviced again, or will quickly realize you need to bring it to another shop. If the process takes too long, you will most likely get a vehicle that is safe, but that took up too much time waiting for.
Lucky for you, the experts at Ogden Body Shop have the perfect repair process down pat! The first step to this process is you giving our shop a call. During this call, we will ask what type of services you were looking for, if you were recently in an accident, etc. At the end of the call, we will schedule an appointment so we can observe the car ourselves and see what we think will need to be done. We will then communicate this with you and make sure that you understand everything we are planning to do, including our methods, how long we believe it will take, etc. The first step in the process of actually servicing your vehicle, we disassemble or “teardown” the area of your vehicle that has been damaged. This is a necessary step so we can see beneath just the superficial, and determine whether or not there is deeper, more serious damage. This is also the part of the process when our appraiser from the Motor Vehicle Physical Damage Appraisers (MVPD) comes to assess for himself. When his job is done, a full written cost is made. The last step of the process is servicing the vehicle to your situation’s specific needs. This also involves ensuring that the framework is up to industry safety standards, and has not been compromised in the collision. Once we have finished servicing your vehicle, we will give you a call and arrange for pick up. At this time, if we have given you an Enterprise rental car to use while your car was being serviced, you can trade that car back to us. We will return the rental for you, so all you have to worry about is taking your vehicle back home with you!
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